Chargebacks911 partners with Microsoft to Advance Consumer Fraud Protection

Tampa Bay, FL, March 24, 2022 – Chargeback911, with offices in Clearwater, FL, is a post transaction fraud platform. They’ve partnered with Microsoft to launch a new fraud protection solution for financial institutions. This solution identifies and combats fraud with the use of integrated data and adaptive artificial intelligence (AI) technology.

Microsoft Dynamics 365 Fraud Protection will be combined with Chargebacks911’s dispute and chargeback technology, financial institutions will now have a complete pre-authorization and post-transaction friendly fraud protection package. The suite is available to be white-labelled. Banks will have the opportunity to increase brand value and grow loyalty with their customer base.

Financial institutions now have the benefit of accessing Chargebacks911’s friendly fraud analytics in tandem with Microsoft’s adaptive artificial intelligence technology, which learns fraud patterns and helps merchants to optimize fraud controls, dramatically reducing loss in post transaction fraud. With this integrated solution, clients will be provided with a combined data feed allowing better decisioning, creating fewer false-positives and higher transaction acceptance rates. The platform also features plug and play connections, significantly reducing the requirement of valuable IT Resources.

The core strengths of the Dynamics 365 and Chargebacks911 fraud detection platform include:

1. Protects revenues by improving the acceptance rate of omni-channel transactions
2. Safeguards user accounts from abuse and fraud by combating fake account creation and account takeover
3. Identifies anomalies and potential fraud returns and discounts arising from omnichannel purchases
4. Provides rich data insights and feedback
5. Accessible ML and AI enabled tools to help detect and resolve friendly fraud behavior
6. Increased automation with end-to-end accountability

In its last Chargeback Field Report, Chargebacks911 emphasized how businesses across many sectors have dealt with an uptick in fraudulent chargeback claims over the last couple of years, and how they can best protect themselves with dedicated solutions that can cut costs and safeguard revenues.

Over the last two years, we have seen an increased reliance on digital channels for everyday living. As with any unprecedented change in market conditions, cybercriminals have rushed to take advantage of anxious consumers and unprepared merchants. Dozens of online scams and fraud methods have developed over the last 12 months and are causing additional confusion and losses for both businesses and consumers alike.

— Monica Eaton-Cardone, COO and Co-Founder of Chargebacks911

While credit card fraud is an increasing problem for consumers and card companies, it also negatively impacts retailers by leading to:

1. Chargeback fees.
2. Reputation damage and loss of consumer trust.
3. Potential merchant account termination because of high chargeback rates.

Each dollar of fraud committed now costs the average retailer USD3.36, up from USD3.13 in 2019. While credit card fraud is on the rise for all retailers, the largest number of attacks are happening to medium and large organizations which have seen a nearly 50 percent increase since 2019.

Together, Chargebacks911 and Microsoft are closing the loop and providing a one-stop, seamless solution for fraud protection, disputes, and chargebacks processing. Over are the days where merchants and banks need to worry about integrating these systems themselves and wondering about the gaps in their armor

— Donald Kossmann, Microsoft Distinguished Engineer & General Manager of Fraud Protection

With this integrated solution, clients will be provided with a combined data feed allowing better decisioning, creating fewer false-positives and higher transaction acceptance rates. The platform features plug and play connections, significantly reducing the requirement of valuable IT Resources. Also, the solution suite is available to be white-labelled, providing banks the opportunity to drive added value and loyalty with their customers.